Privacy Policy

Truelytics Solutions respects your privacy.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit a form, book a diagnosis call, request a proposal, or work with us on dashboards, workflows, automations, AI-assisted systems, internal tools, or related services.

By using this website or submitting information to Truelytics Solutions, you agree to the practices described in this Privacy Policy.

Information you provide directly

This may include:

• ▸Name
• ▸Email address
• ▸Company or business name
• ▸Phone number
• ▸Website or social media links
• ▸Business location
• ▸Industry
• ▸Business challenges or workflow details
• ▸Inquiry details submitted through forms
• ▸Booking or consultation details
• ▸Files, documents, screenshots, or materials you voluntarily provide

Information collected automatically

When you visit our website, we may collect basic technical information such as IP address, browser type, device type, pages visited, date and time of visit, referral source, and general website usage data. This helps us understand how visitors use the website and improve the user experience.

Information from third-party tools

We may use third-party tools for forms, analytics, scheduling, email, payments, automation, hosting, or customer communication. These tools may collect information based on their own privacy policies. Examples may include analytics tools, calendar booking tools, form tools, email service providers, payment processors, CRM or workflow tools, automation platforms, and cloud storage or hosting providers.

We use the information we collect to:

• ▸Respond to inquiries
• ▸Schedule and manage diagnosis calls
• ▸Prepare recommendations, proposals, or project scopes
• ▸Understand your business needs
• ▸Deliver consulting, automation, dashboard, workflow, or internal tool services
• ▸Improve our website, content, and services
• ▸Send relevant updates if you have opted in
• ▸Maintain business records
• ▸Protect the website from abuse, spam, or security risks
• ▸Comply with legal or administrative obligations

We do not sell your personal information.

When working with clients, Truelytics Solutions may receive access to business data such as customer inquiries, lead information, sales or revenue data, supplier information, booking or operations data, workflow documents, reports, spreadsheets, internal process notes, and marketing or content data.

We use this information only for the purpose of understanding, designing, building, supporting, or improving the systems requested by the client.

Clients are responsible for ensuring they have the proper rights, permissions, and legal basis to share their business, customer, employee, or supplier data with Truelytics Solutions.

Our TravelOS platform connects with Facebook Messenger through Meta's APIs under Experience Philippines, our verified business on Meta. Truelytics Solutions is the technology arm of Experience Philippines and operates the systems that process this data.

When you message a business that uses our platform through their Facebook Page, we may receive:

• ▸Your public profile name and profile photo
• ▸Your page-scoped ID, an identifier Meta assigns to your conversation with that Page
• ▸The contents of messages you send to the Page
• ▸Timestamps and delivery details for those messages

We process this information only on behalf of the business you messaged, so they can read and respond to your inquiry, track your booking, and support you as a customer. We do not sell this information, use it for advertising, or share it outside the business you contacted and the service providers needed to run the platform.

You can ask us to delete data we received through Messenger at any time. See our data deletion instructions or email us at hello@truelytics.app.

Truelytics Solutions may use AI-assisted tools, automation platforms, and software systems to help analyze workflows, draft content, summarize information, build systems, generate reports, or support internal operations. When AI tools are used, we aim to use them responsibly and only for the purpose of delivering the requested service.

Clients should avoid submitting highly sensitive information unless necessary for the project. This includes passwords, government IDs, health records, financial account credentials, or confidential legal documents unless a proper agreement and secure process are in place.

We may share information only when necessary to operate the business or deliver services. This may include sharing information with hosting providers, email providers, scheduling platforms, payment processors, analytics tools, automation platforms, cloud storage providers, contractors or collaborators assisting with a project, and legal, accounting, or compliance advisers when necessary.

We only share information that is reasonably needed for the relevant purpose. We may also disclose information if required by law, legal process, or to protect the rights, safety, or security of Truelytics Solutions, our clients, or others.

We take reasonable steps to protect the information we collect and store, including password-protected systems, limited access to client files, secure cloud-based tools, internal access controls, and regular review of tools and workflows.

However, no method of online transmission or digital storage is completely secure. We cannot guarantee absolute security, but we aim to handle information carefully and responsibly.

We keep personal and business information only for as long as necessary for the purposes described in this Privacy Policy, including to respond to inquiries, maintain client records, complete projects, provide support, comply with legal, tax, accounting, or administrative requirements, resolve disputes, and improve services.

You may request deletion of your personal information by contacting us at hello@truelytics.app or by following our data deletion instructions. Some information may need to be retained if required for legal, financial, or legitimate business purposes.

Our website may use cookies or similar technologies to improve website performance, remember preferences, analyze traffic, and understand how visitors interact with the website. You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

If you submit your email address, we may use it to respond to your inquiry, send requested information, provide project updates, or share relevant business updates. You can unsubscribe from marketing emails at any time if an unsubscribe option is provided, or you may contact us directly at hello@truelytics.app.

Our website may contain links to third-party websites, tools, platforms, or resources. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before submitting information to them.

Depending on your location, you may have rights related to your personal information, including the right to:

• ▸Access your personal information
• ▸Correct inaccurate information
• ▸Request deletion of your information
• ▸Withdraw consent where applicable
• ▸Object to certain uses of your information
• ▸Request a copy of your information

To make a request, contact us at hello@truelytics.app.

This website and our services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us so we can review and delete it if appropriate.

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of the website after changes are posted means you accept the updated Privacy Policy.

For questions, requests, or concerns about this Privacy Policy, contact Truelytics Solutions at hello@truelytics.app. Location: Manila, Philippines.